Purchase question
Questions about order status, confirmation email, receipt or product access.
Support and contact
Contact Support
For questions about your purchase, download link, product access, PayPal payment or account dashboard, contact us by email.
Contact
Before you write
To help you faster, include your order number, payment email and a clear explanation of the issue.
Order
ID
Email
Payment
PDF
Access
PayPal
Screenshot
How we can help
Choose the topic that best matches your issue and send us the correct details from the beginning.
Download issue
Use this if the link does not work, the PDF does not open or the file is missing.
PayPal problem
Send the PayPal error screenshot, payment email and order number if payment failed.
Wrong language
Contact us if you selected or received the wrong language version of the book.
Account access
Use this if you cannot login, access your dashboard or recover your purchase.
Refund request
Refund requests must include a valid reason and the order information.
What to include in your email
Please send these details so we can find your purchase quickly:
1
Order number
The order ID or order number shown after purchase.
2
Payment email
The email used during PayPal checkout or account registration.
3
Product/language
The book or language version you purchased.
4
Problem description
Explain what happened and what you expected to happen.
5
Screenshot
Attach a screenshot if you see a PayPal error, missing download or technical issue.
Response time
We usually reply as soon as possible. Please avoid sending many repeated messages for the same order, because it can slow down support.
PayPal payment issue
If the issue is related to PayPal, send the screenshot of the PayPal error, transaction status, payment email and the exact time of the attempt.
Refund requests
For refund requests, please read the Refund Policy first. Digital products are reviewed case by case and a valid reason is required.
Support email:
Send one clear email and we will help you.
The more precise the order details are, the faster we can verify the purchase and solve the issue.