Duplicate payment
You were charged twice for the same order.
Digital product refund policy
Refund Policy
Because this is a digital book, refund requests are accepted only when there is a clear and valid reason. Not liking the book after receiving access is not considered a valid refund reason.
Refund
Simple rule
A refund may be requested within 7 days from purchase, but the request must include a valid reason and order details.
7
Days
PDF
Digital
✓
Valid reason
✕
No abuse
When a refund may be approved
Refunds are reviewed case by case. These are the main situations where a refund may be accepted:
No access received
You paid successfully but did not receive the download link or access email.
Technical issue
The file cannot be downloaded or opened, and our support cannot solve the issue.
Wrong language/file
You received the wrong language or the wrong digital product.
Corrupted file
The PDF is damaged, incomplete or unreadable after download.
Wrong order by system error
The purchase was processed incorrectly due to a clear platform or checkout error.
When a refund will not be approved
To protect the digital product from abuse, these reasons are not accepted for refund:
I do not like it
Personal dislike after receiving the book is not a valid refund reason.
Downloaded and used
The product was downloaded, opened and used normally.
No time to read
Lack of time to read or apply the method is not a refund reason.
Expected a printed book
The product is clearly sold as a digital PDF guide.
Changed my mind
Changing your mind after purchase does not qualify for a refund.
Shared or copied
Refunds are refused if the product was shared, copied, resold or abused.
How to request a refund
Send an email with your order number, payment email and a short explanation of the issue.
Support email:
support@playkidsmethod.com
Important note
Every request is checked manually. If the product was delivered correctly and there is no valid issue, the purchase is considered final.